Studies show that customer experience leaders outperform customer experience laggards.*
And creating a great experience starts with deeply understanding your customers.
That's where I come in.
With 20+ years of experience, I've led projects around vision and strategy setting, brand retention and building, as well as tactical UX research.
I lead cross-functional teams and projects to identify growth opportunities through research, and work collaboratively to carry key insights into product concepts within fast-paced, innovative environments.
My approach is to uncover insights through empathy: deep listening and acute observation, whether I'm observing face-to-face or looking at data. I connect the dots to help product, design and marketing teams create something meaningful.