Studies show that customer experience leaders outperform customer experience laggards.*

And creating a great experience starts with deeply understanding your customers.

That's where I come in. 

 

LEAD

With 20+ years of experience, I've led projects around vision and strategy setting, brand retention and building, as well as tactical UX research. 

IDENTIFY

I lead cross-functional teams and projects to identify growth opportunities through research, and work collaboratively to carry key insights into product concepts within fast-paced, innovative environments.

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connect

My approach is to uncover insights through empathy: deep listening and acute observation, whether I'm observing face-to-face or looking at data. I connect the dots to help product, design and marketing teams create something meaningful.