SERVICES

GET MORE IMPACT FROM CUSTOMER INSIGHTS

You might be wondering:

When do we need career researchers and when can my team have the conversations themselves?

How can I make sure my team is trained to get the most out of customer conversations?

What operations do we need to support conversations with customers, and how can I put that support into place?

How can I be confident we’re prioritizing the studies that’ll have the most impact?

I can help you address these issues and more

GET CLARITY ON HOW TO MAXIMIZE INSIGHTS

Create a Game Plan to Maximize Customer Conversations

WHAT YOU’LL GET

Clarity on how to achieve optimal impact from customer insights, and a roadmap for getting there

FOR DECISION MAKERS

Director and VP level in Design, Product, Engineering

WORKSHOP

4 hours

GET UNSTUCK WITH 1:1 CONSULTATIONS

Advising

When you need a research expert to support you as you lead teams collecting customer insights

FOR LEADERS

LEARN MORE >

Coaching

When you’re a career UX researcher looking to have greater impact in your current role or position yourself for your next role

FOR TEAMS OR IC RESEACHERS

LEARN MORE >

LEVEL UP YOUR TEAM

Interviewing and usability testing for designers and PMs

Uplevel your team’s ability to collect and action on customer insights

FOR IC DESIGNERS & PRODUCT MANAGERS

DURATION: 9 hours workshops + 1:1 coaching

LEARN MORE >

Prioritizing research for impact

Develop confidence that you’re doing the most impactful research

FOR EXPERIENCED IC RESEARCHERS, DESIGNERS, PMs, and LEADERS

DURATION: 4 hours

LEARN MORE >

When to DIY vs. hire a pro researcher

Have confidence you’re putting the right staff on the right kinds of research

FOR PRODUCT & DESIGN LEADERS

DURATION: 4 hours

COMING SOON!

REACH NEW HEIGHTS WITH OPS

Find the right customers

Get clear on how to capture a set of customers you can call on for research

FOR ANYONE RESPONSIBLE FOR OPERATIONS

DURATION: 4 hours

COMING SOON!

Establish core processes to maximize efficiency

Set up basic operations through templates and repeatable frameworks

FOR ANYONE RESPONSIBLE FOR OPERATIONS

DURATION: 4 hours

COMING SOON!

Not seeing what you need? We can tailor something for you!

What people are saying

  • Carol is my first phone call when I need advice on research. The insights delivered by her team drove incremental growth in both monetization and engagement. She was beloved by her team. I can unequivocally recommend her for research leadership and consulting roles.

    Jeff Mahacek, VP of Product Design and User Research at Redfin

  • Carol is one of the most impactful leaders I have worked with in my career. I highly recommend Carol’s coaching, and am so grateful I had the opportunity to work with her.

    Alex Larger, Lead UX Researcher at NerdWallet

  • Carol is an extraordinary research leader! At NerdWallet, she built out a fantastic research org that consistently delivered impactful insights from both qual and quant studies.

    Todd Callow, VP & GM of Money at US News

  • Over and over, Carol challenged me to come up with more potential solutions and actually find the best one. I appreciated Carol's wisdom and learned a great deal from her!

    Natasha Militsa, CX and VOC strategist

  • At Edmunds, Carol built our research competency from the ground up. She transformed our organization, while informing product innovations that increased quality lead conversions by 40%.

    Michelle Shotts, VP Customer Success at Altruist

  • Under Carol's leadership, my career flourished: I grew from a mid-level researcher to a research manager. Carol's coaching helped deepen my impact as a strategic partner while remaining authentic and true to myself.

    Kimra McPherson, UX Researcher at Airtable

I’ve started or led teams at

My consulting clients have included